“Home Depot customer service desk act like they're above management and leadership.”
Home Depot customer support desk associates feel like they're the ones in charge, deciding who's doing what and requesting people from one department to assist in another.
Home Depot has not answered. Anyone may speak for the defense; the jury elects who takes the stand.
- JUROR #7 · 15H AGOLEADING
Customer service’s job is self explanatory but I can break it down for anyone.. they are tasked with being in charge and deciding who needs to do what task that will most efficiently make the customer satisfied. This includes requesting other employees from other departments come assist with this too. Everyone employed by Home Depot has a responsibility to make every customer leave feeling satisfied. Side with the defense!
4 VOTES - JUROR #5 · 15H AGO
I mean they kinda are in charge. Customer support means helping the customer. You should do whatever it takes toale that customer happy.
1 VOTE - JUROR #9 · 2H AGO
While I can't definitively absolve the employee, I've worked for a phone line, and there are rules/policies/procedures for absolutely everything. Perhaps there was some unpleasantnsss with individual's demeanor (call center employees are largely overworked, underpaid and micromanaged, so many of them may not be a bright ray of sunshine), what they did was almost certainly following a procedure and protocol developed without a long while ago without their input (which actually would be a valuable thing, given that the call center employees generally have a much better idea of the best ways of doing things than corporate, but alas!, they are generally ignored). I can understand your frustrations, but it's likely the company that is to blame for your frustration, not the call center employee.
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