“Home Depot customer service desk act like they're above management and leadership.”

Home Depot customer support desk associates feel like they're the ones in charge, deciding who's doing what and requesting people from one department to assist in another.

Customer service’s job is self explanatory but I can break it down for anyone.. they are tasked with being in charge and deciding who needs to do what task that will most efficiently make the customer satisfied. This includes requesting other employees from other departments come assist with this too. Everyone employed by Home Depot has a responsibility to make every customer leave feeling satisfied. Side with the defense!