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    HP 7410 Printer Won't Boot Up, Stuck In Software Boot Cycle Fix

    By lighthouse

    If you are reading this it is because you have just joined the HP 7410 printer stuck on stupid club! Your printer is on an endless start up cycle where you just watch the screen bar continuously doing the same thing and you can not use your 7410 printer. You may have already tried rebooting it to no avail, and you may also have tried resetting it with the same stuck on stupid results. And perhaps like some, you may have gone to the HP website for technical assistance, went through a set of printer troubleshooting annoyances only to end up with HP offering you a refurbished HP 7410 all in one printer for $200! I wonder is HP offering to sell us a unit that they repaired, that has the same defective flaw as the printer that we already have? Could this be a means where they are attempting to capitalize on their failure by charging people two hundred dollars for something that they know has lemon like behavior?

    Fix for HP 7410 that will not Boot, stuck in start up mode, seems frozen!

    There is one drawback to this work around fix, and that is that your 7410 all in one printer will not have wireless functionality. So if you are able to use the USB or Network connections to connect your printer, (or if you already are), then this little trick will relief some undue stress for you. Should you decide to do this yourself, make sure for your own SAFETY that you UNPLUG the printer unit before attempting to do any servicing.

    1. Turn the 7410 all in one printer unit around so it is facing you.
    2. Remove the black paper feeder from the back of the printing machine by pressing in on the tabs on either side and pulling away from the machine. See the figure below of the back of the 7410 printer:

    3. Remove the two silver screws, (circled in neon green, in the figure below), holding this back panel piece on. Then with the two screws removed, push upwards on the piece to unlock it from the printer and then remove it.

    4. With this back panel piece removed, look to the upper left side of this diagram below:

    5. Zoom your focus into the area in the illustration below, pay attention to the area where the green arrow is pointing. The wire you want to unplug is the one nearest the TOP of the board and SECOND in from the back of the printer. (I actually used a pair of needle nose pliers to grab the white portion of the connector and pulled it outward to remove it from the main board.)

    6. If you have some question as to what wire it is, look a the picture below, the wire's connector head is rather small, has 6 wires, covered with black plastic sheath, located BEHIND the first (larger) plug in the upper left hand corner, as you look at it from the back.

    7. Once you have removed the wire simply tuck it away from any electrical connections, you could also choose to tape it up with some electrical tape before doing so. Reinstall the HP 7410 all in one printer parts in reverse order. Plug in all your printer connections and then power up the 7410 printer again. I gave my printer about a minute before I started to hear some life coming out of it, and in short order it fully booted up to the normal software booted printing position. In testing it I found that all the functions, (printing, copies, scanning, and faxing), where once again working.


    Topics: Kick It To The Curb | 250 Comments »

    250 Responses to “HP 7410 Printer Won't Boot Up, Stuck In Software Boot Cycle Fix”

    Pages: « 1 2 [3] 4 5 » Show All

    1. 101
      Jen Says:

      It worked!! Thank you for the helpful info! I was ready to give up on the thing.  I didn't really use the wireless function, so I was relieved to see it come back to life… so were my kids.  Thanks again!!!

    2. 102
      SteveM Says:

      Many Thanks…   Worked as Advertised for me…  I Pulled the First plug out first to make it much easyer to get at the second using only a small slotted  screwdriver…

    3. 103
      Rick Paulsen Says:

      Easy to do! Great directions. Thanks to the angel!

    4. 104
      steve Says:

      It's easy and it works! Thanks for the help.

    5. 105
      Theresa Says:

      Thank you, thank you, thank you, thank you!  I can't tell you how happy I am!  I've had my 7410 since 2003 and it died on Monday after the requisite power outage.  Bob Hedrick posted the link to your page so I could fix my beloved printer.  The replacement 8500s aren't anywhere as good as this one is and I'm so very grateful for the help.
      BTW, a 5/64th allen wrench fits into the star screws perfectly. 
      Thanks again, I'm smiling from ear-to-ear.  This printer is a workshorse.
      Theresa Griffin

    6. 106
      John Says:

      I had the same problem with my 7410 in that it would not boot up. I used the instructions above and located the cable as shown and disconnected it. I then reconnected the parts removed and powered up the printer and the 7410 ran completely through the boot cycle and I am now able to print. Great instructions, and thanks for the help.

    7. 107
      Scott Says:

      You the man…..a million thanks.  Less than 5 minutes and it's back working.  Great advice.

    8. 108
      Rich Says:

      Well done!  Simple, easy, workaround.
      Thank you! 

    9. 109
      Scott Says:

      This just happened to my HP 7410 this morning & after doing some reading on the net I found this Fix & IT WORKED GREAT !!!!.
       The two screws take a T10 Screw Driver to remove, witch you can go to any hardware store and get cheap….Thanks Again

    10. 110
      Cael Says:

      Thank you so much! We have an HP 7140 as our fax/scan/color printer here in our office and were dreading buying a new one of having to send it out for service. In this economy we have worked hard to save every dollar. I found this solution through a Google search ("hp 7410 will not boot") and it was an easy fix! I did note that the tiny screws on the back of the unit are Torx T9 heads not standard or phillips.
      Lighthouse, who ever you are, you rock!

    11. 111
      Sam Says:

      Its a great post. Thank you. My printer working once more 🙂

    12. 112
      Roshan Says:

      Thank you so much.
      I did as per instruction and it boot up right away!! I will go with USB. No problem. IT should work rather than throwing away expensive stuff. Thanks again.

    13. 113
      shannon Says:

      Take all of the previous thank yous and add them up. Thats how much I thank you.

    14. 114
      Joe Says:

      You are my personal hero.  This printer has been frozen for 2 months and I couldn't find a solution.  Somehow I stumbled on yours and I am thrilled to say that I just printed everything that was stuck in my queue.  Well done! 

    15. 115
      Debbie Says:

      After talking with HP support, I was extremely angry to learn this printer could not be fixed and offered me $50 on a new one.  I thought surely others have suffered the same problem and I began my search….thank you, thank you it worked perfect.  The hardest part was getting the screws out because they had been put in crooked. Thanks again.

    16. 116
      Carl Says:

      KUDOS  – Excellent tip – Fixed in less than 5 minuters. Thanks , no Many Thanks!

    17. 117
      Carl Says:

      KUDOS – Excellent Tip. Had it back running in 5 Minutes. Thanks!

    18. 118
      The Rob Says:

      A legend is born………  PS HP Printer now on a UPS for short blackouts and infamous brownouts.

    19. 119
      Reinier Says:

      you are the best! thanks a lot!! is working fine again! the dead is comming back to life! thanks!!

    20. 120
      Will Says:

      Worked like a charm…

    21. 121
      Aubrey Says:

      Thank you for the advice…I could not figure out how to salvage this printer before I read your blog.  It was working in less than 2 minutes

    22. 122
      Roberto Says:

      Works to a T.. now who is the genius that can suggest how to get the wirelss back up??  I will try DL the latest firmware and updates now that it is working and thne replug the wireless card and see what happens..  Update you w my findings later! 

    23. 123
      Tammy Stephens Says:

      It worked! Thanks.

    24. 124
      Raul Says:

      Thanks for the easy and pinpoint instructions. Worked excellently. I am very grateful. Thank you once again. from London. UK.

    25. 125
      msk Says:

      Worked like a charm. Running in 5 minutes

    26. 126
      keisha Says:

      I was so discouraged at first as it did not work for me. So I plugged the wireless plug back in. Then I saw the comments and saw that  it worked for everyone else. So I tried again and I went and unplugged the wireless plug again. I also did a full reset by unplugging the power chord from the wall and printer and pressing # and 9 until it came back on and continued holding # and 9 until I saw the Full reset.  That alone did not get it working again.  So I Then I retried rebooting the printer every 10 minutes. It did not work until after 30 minutes. But IT WORKED. So if this solution doesn't work for you after 5, 10 or 20 minutes keep trying every ten minutes or just let it sit for 30 minutes and retry. 
      THANK YOU SO MUCH! There is no way I could have figured out how to fix this with out this instruction. God Bless!

    27. 127
      Keisha Says:

      Also, I want to let you know this solution is not only if the computer is stuck in the hp invent scrolling by. My printer would show the hp invent scroll bar then the screen would go completely black. Unplugging the wireless capabilities also worked and fixed it. Just to let you know the blue wireless icon will still light up, don't mind it.  THANKS AGAIN!!!!!

    28. 128
      Rich Says:

      LOL!!!  Thanks, you saved a $150.00 service call!

    29. 129
      Gio Says:

      Awesome! Worked great! Thanks for taking the time to post this.

    30. 130
      Steve Bush Says:

      You, sir, are awesome.  I'm live again.

    31. 131
      lee Says:

      Thanks works perfectly now  … I got my HP Officejet 7410 printer from my boss I dont think he was expecting me to fix it (thanks to your brilliant guide you have made it possible).
      now with the wireless not working i have simply plugged in a bluetooth dongle to the front of the printer & print via bluetooth from my phone / pc & laptop.
      + i also have the option through my router so made no difference with the printer not being wifi.
      Thanks again

    32. 132
      Jeff Says:

      I was planning to buy a new printer until I found this blog.  Thank you!

    33. 133
      Tony Says:

      Excellent post…precise and with pics…worked like a charm..much appreciated!

    34. 134
      Jack Says:

      Your fix worked great !!!

    35. 135
      Danielle Says:

      Worked great!  Super easy…all of 2 minutes!  Connected to wireless router via ethernet cord…still wireless to the computer.  All problems solved!  No need to buy a new printer!  

    36. 136
      AYSGUY Says:


    37. 137
      Chris Says:

      C'est Génial mais absolument HONTEUX de la part d'HP !!!!

    38. 138
      Dan Says:

      I wish you great technology blessings for evermore.  I am inspired to pay it forward because of you taking the time to easily illustrate the solution.  I am so dissappointed in HP. 
      When I press the power button, I still get the 0000020 error, but holding Cancel and Power, reset the printer and after removing the cable, I can now print again.
      Thank you!

    39. 139
      Michael Says:

      Thank God there are people like you who take the time to post solutions, WITH PICTURES, like this.   This is the second time my printer went into the endless booting mode.  The first time it booted up after 3 days of waiting.  This is a business printer and our only fax machine so I couldn't wait three days for the thing to start working again.  THANK YOU, THANK YOU, THANK YOU!  It worked perfectly.

    40. 140
      Mark Says:

      This worked an absolutely great!! Took me longer to find the star screwdriver!! Although it then cost £60 in new cartridges as the old ones had seized up through the printer being out of action for a while 🙂 Thanks for the post!

    41. 141
      lonestar Says:

      Sure Cool!
      Instruction was simple and the printer booted in less than 2 mins.

    42. 142
      Stephen Says:

      This worked just as stated. Other so called solutions "out there" were a waste of time. If I simply followed these instructions with belief it would have taken only 5 minutes.
      Thanks!  Now I can return the other manufacturer's printer (unopened) I bought to replace this HP one.

    43. 143
      Jaideep Says:

      Works perfectly. Thanks a ton!

    44. 144
      Keith Says:

      Thank you so much for the solution to this problem. Took 20 minutes to find the right tool and two minutes to fix. Wish I had found your website two days ago. Interestingly I have never used the wireless connection as my computer has always been hardwired.

    45. 145
      David Says:

      Unbelievable.  I am so tempted to see if reattaching clears whatever the printer was looking for aimlessly but I just don't care.  Thanks for helping me put off the pain of buying a new printer and suffering through all the driver bugs of whatever I end up purchasing.  They're all junk. 

    46. 146
      Kourtney Says:

      Thanks so much!!!  It took all of 5 minutes and it fixed my printer.  I appreciate your help.

    47. 147
      Lonnie Says:

      Thank you so much!!!
      Your instructions were great and once I found the correct torx tool to get the screws out then everything was a breeze and it seems that everything is working well…Thank you again!

    48. 148
      William Says:

      Fixed it on the 1st shot.  Thanks for the work around.  Just ashame the wireless will not work on it now. 

    49. 149
      Alister Says:

      Worked like a charm….HP should be ashamed of themselves. They should also recall the board since it destroys a marketed functionality (wireless). Has anyone pointed them to this or similar document on the fix? They wouldn't even dare to charge someone, as I think this could become a class suit no?

    50. 150
      Lee Says:

      The hardest part was getting the screws off – you need a special screwdriver (the Craftsman Torx T10 worked for me).  After that, this fix worked exactly as described.  Thank you so much for posting this!

    Pages: « 1 2 [3] 4 5 » Show All

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