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HP 7410 Printer Won't Boot Up, Stuck In Software Boot Cycle
By lighthouse
If you are reading this it is because you have just joined the HP 7410 printer stuck on stupid club! Your printer is on an endless start up cycle where you just watch the screen bar continuously doing the same thing and you can not use your 7410 printer. You may have already tried rebooting it to no avail, and you may also have tried resetting it with the same stuck on stupid results. And perhaps like some, you may have gone to the HP website for technical assistance, went through a set of printer troubleshooting annoyances only to end up with HP offering you a refurbished HP 7410 all in one printer for $200! I wonder is HP offering to sell us a unit that they repaired, that has the same defective flaw as the printer that we already have? Could this be a means where they are attempting to capitalize on their failure by charging people two hundred dollars for something that they know has lemon like behavior?
There is one drawback to this work around fix, and that is that your 7410 all in one printer will not have wireless functionality. So if you are able to use the USB or Network connections to connect your printer, (or if you already are), then this little trick will relief some undue stress for you. Should you decide to do this yourself, make sure for your own SAFETY that you UNPLUG the printer unit before attempting to do any servicing.
1. Turn the 7410 all in one printer unit around so it is facing you.
2. Remove the black paper feeder from the back of the printing machine by pressing in on the tabs on either side and pulling away from the machine. See the figure below of the back of the 7410 printer:
3. Remove the two silver screws, (circled in neon green, in the figure below), holding this back panel piece on. Then with the two screws removed, push upwards on the piece to unlock it from the printer and then remove it.
4. With this back panel piece removed, look to the upper left side of this diagram below:
5. Zoom your focus into the area in the illustration below, pay attention to the area where the green arrow is pointing. The wire you want to unplug is the one nearest the TOP of the board and SECOND in from the back of the printer. (I actually used a pair of needle nose pliers to grab the white portion of the connector and pulled it outward to remove it from the main board.)
6. If you have some question as to what wire it is, look a the picture below, the wire’s connector head is rather small, has 6 wires, covered with black plastic sheath, located BEHIND the first (larger) plug in the upper left hand corner, as you look at it from the back.
7. Once you have removed the wire simply tuck it away from any electrical connections, you could also choose to tape it up with some electrical tape before doing so. Reinstall the HP 7410 all in one printer parts in reverse order. Plug in all your printer connections and then power up the 7410 printer again. I gave my printer about a minute before I started to hear some life coming out of it, and in short order it fully booted up to the normal software booted printing position. In testing it I found that all the functions, (printing, copies, scanning, and faxing), where once again working.
If you tried this printer work around fix, please leave your feedback!
Topics: Kick It To The Curb | 73 Comments »
August 14th, 2010 at 7:06 pm
Thanks for a great post with simple and accurate instructions. It took all of 5 minutes and the printer is working again. Obviously this is an HP defect, they should have to replace all of our printers this is ridiculous.. I need the wireless feature, but at least I'm working for now..
Thanks again.
Martin
August 13th, 2010 at 10:56 pm
I was using my 7410 on wireless only and it started today with the same symptoms as others above. Your fix solved the problem, but now my wife can't use my printer on our wireless LAN in the house. Oh well, I guess I'll eventually have to purchase another wireless printer. NOT HP! ! ! ! ! Thanks very much for the well presented information.
NOTE: you could network her computer through your computer or possibly through your router?
August 9th, 2010 at 4:06 pm
Fixed in less than 2 minutes!
July 31st, 2010 at 2:33 am
Saved me $34.95 that HP wanted to charge me to fix over phone! You are the bomb! YES!
July 29th, 2010 at 9:43 pm
Thank You! Worked like a charm!!! You are the Best!
July 27th, 2010 at 10:28 pm
Didn't work…….been 5 minutes. still displays 00000020. Guess I'll pitch it. Dam shame, it was a pretty good copier. Thinking about buying a Kodak.
June 15th, 2010 at 9:03 pm
I've had the same problem as described. Solved brilliantly by the workaround described which restores the printer function minus the wireless capability. Not good HP – especially if its a code bug
June 13th, 2010 at 1:38 pm
THank you so much. Unhooking the wireless wire made my printer work again. Thank you soooo much!
June 6th, 2010 at 6:01 pm
lighthouse thanks so much for the post worked great.
June 4th, 2010 at 2:37 pm
Oh my goodness, you are AWESOME!!! I could not figure out what was going on with my printer for weeks and finally a solution that was clear and straight to the point. I thank you so very much for your help.
May 19th, 2010 at 1:50 pm
It works like a charm. Thank you so much. Please email me if you ever have a website.
May 14th, 2010 at 5:42 pm
You are my hero! Worked great took two minutes.
May 10th, 2010 at 7:46 pm
Thank you soooo much. It worked great and no problem to do. Thanks again…HP tried to tell me I'd have to buy a new printer!!!