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HP 7410 Printer Won’t Boot Up, Stuck In Software Boot Cycle
By lighthouse
If you are reading this it is because you have just joined the HP 7410 printer stuck on stupid club! Your printer is on an endless start up cycle where you just watch the screen bar continuously doing the same thing and you can not use your 7410 printer. You may have already tried rebooting it to no avail, and you may also have tried resetting it with the same stuck on stupid results. And perhaps like some, you may have gone to the HP website for technical assistance, went through a set of printer troubleshooting annoyances only to end up with HP offering you a refurbished HP 7410 all in one printer for $200! I wonder is HP offering to sell us a unit that they repaired, that has the same defective flaw as the printer that we already have? Could this be a means where they are attempting to capitalize on their failure by charging people two hundred dollars for something that they know has lemon like behavior?
There is one drawback to this work around fix, and that is that your 7410 all in one printer will not have wireless functionality. So if you are able to use the USB or Network connections to connect your printer, (or if you already are), then this little trick will relief some undue stress for you. Should you decide to do this yourself, make sure for your own SAFETY that you UNPLUG the printer unit before attempting to do any servicing.
1. Turn the 7410 all in one printer unit around so it is facing you.
2. Remove the black paper feeder from the back of the printing machine by pressing in on the tabs on either side and pulling away from the machine. See the figure below of the back of the 7410 printer:
3. Remove the two silver screws, (circled in neon green, in the figure below), holding this back panel piece on. Then with the two screws removed, push upwards on the piece to unlock it from the printer and then remove it.
4. With this back panel piece removed, look to the upper left side of this diagram below:
5. Zoom your focus into the area in the illustration below, pay attention to the area where the green arrow is pointing. The wire you want to unplug is the one nearest the TOP of the board and SECOND in from the back of the printer. (I actually used a pair of needle nose pliers to grab the white portion of the connector and pulled it outward to remove it from the main board.)
6. If you have some question as to what wire it is, look a the picture below, the wire’s connector head is rather small, has 6 wires, covered with black plastic sheath, located BEHIND the first (larger) plug in the upper left hand corner, as you look at it from the back.
7. Once you have removed the wire simply tuck it away from any electrical connections, you could also choose to tape it up with some electrical tape before doing so. Reinstall the HP 7410 all in one printer parts in reverse order. Plug in all your printer connections and then power up the 7410 printer again. I gave my printer about a minute before I started to hear some life coming out of it, and in short order it fully booted up to the normal software booted printing position. In testing it I found that all the functions, (printing, copies, scanning, and faxing), where once again working.
If you tried this printer work around fix, please leave your feedback!
Topics: Kick It To The Curb | 49 Comments »
January 29th, 2010 at 12:20 am
You just saved me big time! Thank you so much for this info. Took me a total of 5 minutes to do once I found this site.
January 24th, 2010 at 12:20 pm
AWESOME, solution work, forget that P.O.S with the wireless…THANKS
January 13th, 2010 at 5:04 pm
Worked great. Thanks for the clear instructions on how to get to the wire. I was really getting fustrated. Wasnt using the wireless anyway. Thanks Again
January 12th, 2010 at 7:28 pm
This is 1/12/10 and the above instructions WORK PPERFECTLY!!!! My printer has been in that cycle mode for ages….and when I just re-connected (right when it looked like the problem was still there) about 45 seconds into it the cycling stops.
DO NOT WASTE YOUR TIME WITH HP! IF ITS OUT OF WARRANTY, I WOULD GO IMMEDIATELY TO LIGHTHOUSE’S INSTRUCTIONS BELOW. THEIR CALLS ALL END WITH “FOR 299.99 I CAN SELL YOU………
And if you are one of those people that just think “YOUR” situatio may be different….rather than wasting an hour of your life…..just walk through my call below. Because that is exactly the same call that will take you an hour….that you can do in 2 minutes.
Then forget about “wireless” and get your printer back up and running. Thanks Lighthouse, pretty ingenious of you! And certainly thanks for sharing.
__________________________________________________
Jessica : I understand that you are experiencing issues with your HP Officejet 7410 All-in-One printer with Windows Vista computer. Am I correct?
John : yes please. Screen is currently on and just continues to re-cycle. It does nothing else
Jessica : Let us isolate and find the solution.
Jessica : Is the power of the All-in-One connected to any surge protector right now?
Jessica : Please disconnect the power of the All-in-One from surge protector and connect it direct to wall outlet.
Jessica : Now, perform the steps given below:
1. Unplug the power supply from the wall outlet.
2. Unplug the power supply from the back of the printer.
3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.
4. Plug in the power supply back into the printer.
5. Press the power button to turn the printer on.
Jessica : Please let me know if you have any difficulties in performing the steps
John: done. when I plug in the power supply the printer automatically turns that screen on and starts to recycle. There is no need to push “power.” And even though I did, it didn’t do anything else other than continue reclycling. i performed your instructions twice to see i I would get a different outcomes! same reslt
Jessica : Does the display on the All-in-One shows HP LOgo?
John: yes. Its an HP. The word “invent” and the recycle bar starts left to right
Jessica : Now, remove both the cartridges from the All-in-One.
Jessica : Now, with out reinserting the cartridges in the All-in-One, close the cartridge access door open on the All-in-One.
Jessica : Then Turn Off and Turn On the All-in-One.
Jessica : Once done, let me know the message displayed on it.
John: the moment i plug the power supply in the back of the printer – that scree instantly turnsback on and shows HP logo, invent, and the processing wave from left to right. The wave runs 3 times. Then freezes in the middle during its 4th ru. Then the printer thinks for about 3 seconds. The screen goes dark, and then it pops right back to the original sceen to rn through the above items again
Jessica : Here I suspect the issue may be with the Internal Hardware malfunction on the All-in-One.
Jessica : I would like to provide you the reset steps to reset the All-in-One to factory default settings
Jessica : A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Jessica : Shall I provide you the Semi-full reset steps?
Jessica : Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
Jessica : Is the issue still persists?
John: meaning the screen stays right at that same screen again the moment it gets plugged back in….but i”m doing it one mre time
John: prblem still persists
Jessica : John, I regret to inform you that HP Officejet 7410 All-in-One appears to be Out of warranty.
Jessica : Shall I provide you the best available options at this point?
John: sure
Jessica : At this point you can avail upgrade options from HP in which you can exchange the defective printer with higher and advanced All-in-One model and will also get 1 year warranty on the upgraded All-in-One.
John: before I do anything, should i put the cartridges back in, turn the white wheel all the way to the left, and ut the blue cap back on
Jessica : No need John.
Jessica : The best upgrade option is HP Officejet Pro 8500 Premier All-in-One @ $299.99 with in next bussiness Day Shipment.
Jessica : The Original Cost of the HP Officejet Pro 8500 All-in-One is $ 499.99